Field Service Tracking Software for Home Repair Companies

Are you running a home repair company that provides all types of repair services for clients? If your company involves having many on-site technicians who make house calls, then you should definitely invest in a good employee location tracking software. Before we take a deep look at the benefits of using the field service tracking software, let’s understand the basics first.

This mobile based software application can be easily downloaded to a Smartphone and used anytime anywhere. The platform is generally cloud or server based and can be accessed from anywhere. The application in the Smartphone uses GPS (Global Positioning System) to accurately track the location. In layman’s language, you will be able to keep track of your field agent’s movements from the comfort of your office. Doesn’t it sound convenient? Yes, it is not only easy to operate, but also gives you real time updates on your employee’s location.

Let’s see how it works! Simple, just create an account with the GPS location service provider to get access to the platform. Then download the software application and install it in a Smartphone that you give your employees. Request your technicians to carry this Smartphone with them when they go on house calls. Their location is constantly tracked by the GPS tracker.

So, wondering how this employee location tracking software can help your company? There are many benefits in using this field service tracking software. First and foremost, this software helps improve productivity and performance. As the employees know that they are continuously under the radar, they will not dally over travel and tasks and reach the spot on time. The time they spend in the client’s house during the repairs and services will also be tracked by the GPS tracker. The manager with his/her experience will be able to judge the time spent on each servicing call. With this exact information, the manager will be able to find out if the technicians are doing their work properly or simply wasting time and effort.

There’s another reason why this employee location tracking software is beneficial for home servicing companies. In most cases, customers have urgent requirements and will expect a technician to immediately come to their place and do the repair works. As soon as the company gets a service call, the manager can effortlessly locate the technician closest to the locality and send him there. So, the problem is dealt with quickly and efficiently.

In more ways than one, the field service tracking software proves to be useful for home servicing companies.

How to Choose the Best Field Service Tracking Software

If you’re a business that deals with customer complaints, sales calls or demo calls, then you would have definitely heard of the benefits of using a field service tracking software. This GPS-dependent tracking software not only helps improve your employee productivity, but also increases your return on investment. Catering to his niche market, numerous developers have now come up with different models of vehicle tracking systems in India. With so many different employee tracking software programs available in the market, it becomes difficult to choose one that meets all the requirements.

What are the basic features that you should look out for when you’re choosing a field service tracking software for your company?

Easy to Use

From top management to ground level employees, everyone is going to be using the tracking system. So, the application should have a user-friendly interface and should be easy to navigate. Moreover, it should be simple enough even for a non-technical person to use and detailed enough to give you comprehensive reports.

Round-the-Clock Coverage

The software should give you complete and live coverage of the employee movement. The dashboard of the employee field service tracking software should provide complete details about the employee location now and in the past. The logs maintained by the software should be comprehensive and allow the admin to generate reports regarding the field agents’ productivity.

Easy-to-Operate Devices

Most of the employee tracking programs is android based and designed to be used in Smartphones and tablets. So, you should ensure that your service provider gives you a compatible device that will run the application. When you’re getting the device, ensure that it has a good battery life, so that your employees don’t complain that they were not able to file reports or check updates because the battery died. Also many service providers offer phones that only work as GPS trackers and not as mobile phones, so you don’t have to worry about employees using company property for personal purposes.

Corporate Assistance

When you’re looking for a service provider who is offering vehicle tracking system in India, you should also check if they provide assistance and maintenance services. The company should not only provide the required devices and software, but also help you with the setup, deployment and maintenance.

If you’re able to find a vehicle tracking system in India that fulfils all these criteria, then you can make a wise investment and reap great benefits in ROI and enhanced employee productivity.