Field Service Tracking Software for Home Appliance Repair and Service Centres

Here’s good news for those running a Home Appliance Repair and Service Centre! Now, you don’t have to worry about tracking the location of each and every technician on your roll.  You can make use of the field service tracking software to find out the accurate location of each field staff in your company. The problem most service centres face is that even if they have many technicians who are experts in home appliance repair jobs, they will not be able to find the right person and send him to the client’s house at the right time. Because of this issue, many service centres have a bad reputation amongst their customers. You can break this vicious circle and improve your company’s reputation by ensuring on-time quality service to your customers. Are you wondering how that can happen by using GPS employee tracking?

It’s basically a very simple tracking technique. Download the GPS tracking software and install in in a GPS enabled smartphone. Now, that phone is linked to the tracking platform in which you have the account. When the employee logs into the account, he is automatically linked to the platform that will continually record his movements. So, at any point of time you will be able to find out where exactly your employee is available. By using this field service tracking, you can make sure that your employees don’t use office time for their personal works. In the long run, you will be able to help improve your employee’s productivity and performance.

One problem most service centres face is that a lot of time is taken in locating the technician who is closest to the customer’s address. Now, it’s very simple and straightforward with this field service tracking software system. The admin or manager has to check the status of all the field agents, and find the person closest to the location. Then he has to contact that employee and convey the relevant details. Another advantage in this method is that the employee doesn’t have to travel a long distance to reach the customer’s place. So, he will be able to take the call as early as possible.

The GPS employee tracking system will keep track of the time spent on travel and the time spent in the customer’s house. So, at the end of the day, you will know how many calls the agent attended and judge his efficiency. The tracker tool will give you detailed reports of the travel distance. So, at the end of the month, when the employee submits the claim for conveyance reimbursement, you will be able to cross verify all the details with the report obtained from the tracker.